
CONTACT BMW FINANCIAL SERVICES.
Contact us with any questions regarding your BMW Finance Agreement, or to update your details.
As you might expect, we are receiving higher than normal volumes of customer enquiries at this time. For answers to the most frequently asked questions, such as those regarding finance agreements, we would ask that you first refer to the information on our Online Genius. Please click here for more information.
If you are concerned about your ability to pay your finance agreement in future as a result of COVID-19, we would like to understand more about your current situation in order to be able to know how we can assist. Please click here for more information on Payment Deferral and to apply using our online application forms.
As you might expect, we are receiving higher than normal volumes of customer enquiries at this time. For answers to the most frequently asked questions, such as those regarding finance agreements, we would ask that you first refer to the information on our Online Genius. Please click here for more information.
If you are concerned about your ability to pay your finance agreement in future as a result of COVID-19, we would like to understand more about your current situation in order to be able to know how we can assist. Please click here for more information on Payment Deferral and to apply using our online application forms.
MyBMW FINANCE.
Did you know you can now manage your finance agreement online with MyBMW Finance? If you’re wanting to obtain a settlement quote, update your personal details or change your payment date, click here to login or register now.
Please visit www.bmw.co.uk/myfinance to do the following:
- View and manage multiple finance agreements
- Request a settlement figure and make an online payment*
- Edit your personal details
- Manage your documents
- Request partial early repayment
- Update your bank details and amend your payment date
- Manage your options at the end of your agreement
- View your payment summary
- Manage your marketing preferences
- Mileage calculator available**
*Excludes Personal Contract Hire Customers.
**Available for Select and Personal Contract Hire customers only.
Or call us on: 0370 5050 150
Calls are charged at the local rate, plus your phone company’s access charge.
We're here: 8am - 7pm Monday to Friday, 9am - 5pm Saturday, 10am - 4pm Sunday
Please note that our opening hours during bank holidays and public holidays may be different.
Or write to us at:
BMW Financial Services
Phoenix One
59 - 63 Farnham Road
Slough
Berkshire
SL1 3TN
Or email us at:
Customer Complaints Procedure.
If we’ve let you down, we’ll do everything we can to put it right.
PPI Enquiries.
The FCA’s deadline (29th August 2019) regarding Payment Protection Insurance Complaints (PPI) has now passed. BMW FS will therefore not consider any complaints about PPI we receive after this date.
BMW Warranty Extension.
For Warranty Extension, contact BMW Financial Services on: 0370 5050 195
Calls are charged at the local rate, plus your phone company’s access charge.
We’re here: 8am – 6:30pm Mon - Fri, 9am - 5pm Sat, 1pm - 5pm Sun
Please note that our opening hours during bank holidays and public holidays may be different.
Or email us at: customer.services@bmwfs.co.uk