If you feel your issue has not been resolved, you can contact The Motor Ombudsman for an independent opinion.
The Motor Ombudsman is BMW’s appointed Alternative Dispute Resolution (ADR) provider and can provide free and impartial adjudication.
The Motor Ombudsman is the UK's government-backed, self-regulatory body for the motor industry.
It is fully impartial, focuses solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.
BMW is accredited to the Motor Industry Code of Practice for New Cars.
The Motor Ombudsman
71 Great Peter Street
Telephone: 0345 241 3008