A woman looking into the distance. A BMW passes behind her.

BMW ROADSIDE ASSISTANCE.

You might never need us, but we're always there when you do.


It’s a reassuring feeling to know exactly who to turn to if the worst comes to the worst. With BMW Roadside Assistance, a BMW specialist is just one call away. Whether by telephone, a click in the iDrive menu or via the My BMW app, they are available 24-hours a day, 365 days a year.
 

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BMW ROADSIDE ASSISTANCE.You might never need us, but we're always there when you do.

ROADSIDE ASSISTANCE COVER.

All new BMW’s benefit from Roadside Assistance cover in the first three years of ownership to offer you peace of mind for any of those unforeseen events.

All approved used BMW’s come with a minimum 12 months Roadside Assistance cover.

Our experienced multilingual staff are on hand to help provide 24 hour support, 365 days a year in the event you require assistance. They’ll look to help you on the phone in the first instance to try and get you back on the road as quickly as possible.

We’ll arrange assistance when a vehicle is immobilised. ‘Immobilised’ means an electrical or mechanical breakdown, road traffic accident, lost keys, misfuelling, damage or destruction by fire, theft or vandalism.

After the three year cover expires, you’ll have the option to purchase a BMW Insured Roadside Assistance policy, offering you continued peace of mind.

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ASSISTANCE REQUIRED?

Should you require assistance following an accident, vehicle breakdown, fire or theft, please call BMW Roadside Assistance on:

0800 777 111
or
020 8686 2444 if calling from within Continental Europe.

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Roadside Assistance Video
  • Customer Service Technicians and Recovery
  • Onward Mobility
  • Hotel Accommodation
  • Punctures

IN-CAR FUNCTIONALITY.

A smartphone showing the BMW Roadside Assistance on the Connected App

New BMW models are supported with a number of in-car functionalities, giving you the ability to contact our dedicated team through the iDrive system. In the event of an accident, the car will trigger an interaction with our team, who’ll then make the necessary arrangements, as well as emergency services if required.

MY BMW APP.

A smartphone showing the BMW Roadside Assistance on the Connected App

Roadside Assistance can also be accessed via the My BMW app on your smartphone. This provides immediate access to support and innovative features such as real time roadside technician tracking.