Discretionary and Non-discretionary Commissions.
In January 2024, the Financial Conduct Authority (FCA) paused the usual time limits for handling some motor finance commission complaints. This was while it reviewed past commission arrangements across the motor finance industry.
Following its review, the FCA published its final rules for a redress scheme on 30 March 2026. However, some parts of the scheme are being challenged. We don’t expect to know the outcome of this challenge until early 2027. Although we are not involved in the challenge, the FCA has agreed that parts of the scheme will be paused. Whilst there is a pause, we’re continuing to prepare for the scheme.
If you’ve already sent us a complaint, you don’t need to do anything else at this stage.
We’ll keep your complaint on hold for now. We’ll continue to monitor developments and contact you as soon as we can move your complaint forward. Your right to have your complaint considered will not be affected by these temporary arrangements.
The pause only applies to complaints that fall within the FCA’s redress scheme. If your complaint is outside the scheme, we’ll handle it under the FCA’s normal complaint-handling rules. We’ll contact you to explain what happens next.
If your agreement is within the scheme but no redress is due, we’ll also contact you in line with the latest FCA timelines.
You can find the latest information and timelines on the FCA website here.