BMW 2 Series Tourers

MANAGING YOUR AGREEMENT.

MANAGING YOUR AGREEMENT.

MANAGING YOUR AGREEMENT.


You can view and manage your agreement online at MyBMW Finance. Register in minutes to change your details and find out what happens at the end of your contract.
 

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FREQUENTLY ASKED QUESTIONS.

Below are a selection of the most frequently asked questions, which may help with any queries you may have about your finance agreement. If you can’t find the answer to your query, or would like further information, please contact Customer Services at BMW Financial Services.

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GENERAL QUESTIONS.

  • How can I find out how much my settlement figure is?

    To request a settlement figure please login to your agreement through MyBMW Finance, or contact us via our online contact form, telephone, email or post.

  • Can I change my details online?

    You can view and manage your agreement online at MyBMW Finance. Register in minutes to change your details and find out what happens at the end of your contract.

  • Can I take my car abroad?

    The vehicle can be taken on short trips of up to 30 days within the EU and cannot exceed 60 days in any calendar year. You must ensure the vehicle has fully comprehensive insurance and covers you for European travel. If you plan to take the vehicle abroad, please contact our Customer Services team.

  • I have a problem with my vehicle, what do I do next?

    Contact your local BMW Centre who will be happy to assist. To locate your nearest BMW Centre click the link below.

    Find a BMW Centre

  • My car has been damaged. What should I do?

    You should have your car repaired under your motor insurance policy before returning it to us. Any repairs must be in accordance with the manufacturer’s recommendations. You must also tell us about any accident damage you've had repaired during the agreement.

  • What is your bereavement process?

    We understand that it can be difficult to arrange financial affairs after the death of someone and we want to make this process as simple as possible. Please notify us by sending us a copy of the death certificate with a covering letter confirming the executor’s details. Please email this information to: customer.services@bmwfs.co.uk

    Or post to: BMW Customer Information Centre, Phoenix One, 59 - 63 Farnham Road, Slough, Berkshire, SL1 3TN

    Once we have received this information we will update the account and send you a letter explaining your finance agreement options. If you would like someone to talk you through these options, please contact Customer Services.

MAKING CHANGES TO YOUR AGREEMENT.

  • How do I change my payment date?

    To change your payment date you can either login to your agreement through MyBMW Finance or contact us via Customer Services.

  • How do I update my bank details?

    Please complete a new Direct Debit Mandate Form using the link at the bottom of this section and send to BMW Financial Services, Phoenix One, 59 - 63 Farnham Road, Slough, Berkshire, SL1 3TN.

    Once received it will take five working days for this to be set up with your bank. It may be necessary for you to make alternative arrangements for your next payment if this is due within five days of submitting the request.

    Please note we cannot collect any money due under the agreement from anyone other than you.

  • How do I update my personal details?

    To update your personal details, please login to your agreement through MyBMW Finance

    Alternatively please contact us to submit any changes via our online contact form or by calling us.

  • How do I update my vehicle registration number?

    If you’ve changed your registration plates, you need to let us know right away so that we can update our records. Please contact us.

  • Can I transfer my agreement to someone else?

    All of our agreements are non-transferable.

  • Is it possible to extend my agreement?

    Under certain circumstances it might be possible to extend your agreement. Please contact us to discuss this further.

  • How do I check my vehicle has valid road tax?

    You are able to check this in real-time by entering the vehicle registration number on HM Government’s check vehicle tax website here.

PAYMENT QUERIES.

  • I’m having difficulties making my monthly payments, what should I do?

    If you are experiencing financial difficulties please call our dedicated Collections team via Customer Services who will be able to support you and discuss any possible options available.

    Please be advised that if you choose not to maintain your monthly payments this could have an adverse effect on your credit rating and may affect your ability to obtain credit in the future. Interest may be charged on any amounts unpaid.

  • I’ve missed a payment(s)/one of my payments has been returned, what should I do?

    If you make your monthly payments by direct debit, you should contact your bank in the first instance. Please be advised that for all direct debit instructions we will make two further attempts to collect your instalment. For all other methods of payment, you should call us immediately. It is important that you keep in contact to advise us of the situation and also to discuss how your payment(s) can be brought back up to date.

    Please contact us and we will be happy to discuss the options available to you. Please be advised that if you choose not to maintain your monthly payments this could have an adverse effect on your credit rating and may affect your ability to obtain credit in the future. Interest may be charged on any amounts unpaid.

  • How can I make payments?

    Direct Debit - To make payment by direct debit please call us. You will need to complete a Direct Debit Mandate Form to confirm your new account details. Please be advised that we may ask for additional information if the bank account is not in your name.

    Card Payment - This is the quickest way to make a payment – simply call our card payment line via Customer Services. We accept the following credit or debit cards at no additional cost – Solo, Switch, Maestro, Visa Electron, Visa Debit, Visa, MasterCard, American Express. Please note that we do not accept payment by credit card for final payments or settlement.    

    Bank Transfer - Please call us and we will provide you with our bank details.

    Standing Order - Please call us and we will provide you with our bank details, together with the instruction you need to complete and take to your bank.

    Cheque Payments - Please make all cheques payable to BMW Financial Services, and send to the following address quoting your agreement number on the reverse of the cheque:


    BMW Financial Services (GB) Limited, The Accounts Department, Summit ONE, Summit Avenue, Farnborough, Hampshire GU14 0FB.

  • Can I update my Direct Debit?

    To update your Direct Debit, you will need to complete a new Direct Debit Mandate Form and send it to us via one of the following methods:

    By email to customer.services@bmwfs.co.uk

    By post to the following address:
    BMW Financial Services,
    Phoenix One,
    59 - 63 Farnham Road,
    Slough,
    Berkshire,
    SL1 3TN

    By fax on 0870 5050 285

    Once we receive the mandate back from you it will take 5 days to set it up with your bank. It may be necessary for you to make alternative arrangements for the next payment if it is due within 5 days of us receiving the request.Please note we cannot collect any money due under the agreement from anyone other than you.

  • Can I take a payment holiday?

    BMW Financial Services does not operate a payment holiday policy.

  • My car has been written off/stolen and I am waiting for the money from the insurance company. Should I stop my payments?

    If your car has been written off or stolen, please notify us via Customer Services as soon as possible. You must continue making your monthly payments until the matter has been resolved with your insurance company.

    Please be advised, if you choose not to maintain your monthly payments this could have an adverse affect on your credit rating and may affect your ability to obtain credit in the future. Interest may be charged on any amounts unpaid.

  • What do I do if my car has been written off/stolen and my insurance pay out doesn't cover what I still owe on my finance agreement?

    If the amount paid out by your insurance company is insufficient to cover the outstanding balance on your agreement, you will be required to pay the difference between the insurance company settlement figure, and the amount due to us in settlement of your agreement.

    If, however, you have BMW Shortfall Insurance and paid all the premiums, this will pay the difference, between the insurance company settlement and the amount due to settle your agreement.

  • Can I make additional payments on my finance agreement?

    You can make additional payments against your agreement. Please login to your agreement through MyBMW Finance or contact Customer Services.