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CONTACT BMW FINANCIAL SERVICES.
Contact us with any questions regarding your BMW Finance Agreement, or to update your details.
MyBMW FINANCE.
Did you know you can now manage your finance agreement online with MyBMW Finance? If you’re wanting to obtain a settlement quote, update your personal details or change your payment date, click here to login or register now.
If you wish to update your personal details, change a payment date, request a settlement figure or arrange a vehicle collection you can self-serve using our MyBMW Finance facility here.
For matters that can’t be answered via the Online Genius or MyBMW Finance, our Customer Support teams are working from home and are available to provide the support and service customers expect on 0370 50 50 150 (8am–7pm Monday to Friday and 9am–5pm Saturday).
Calls are charged at the local rate, plus your phone company’s access charge.
You can also write to us at:
BMW Financial Services Adwick Park, Swinton, Rotherham S63 5NA
Email us at: customer.services@bmwfs.co.uk
We aim to respond within 48 hours
BMW Warranty Extension.
For Warranty Extension, contact BMW Financial Services on: 0370 5050 195
Calls are charged at the local rate, plus your phone company’s access charge.
We’re here: 8am – 6:30pm Mon - Fri, 9am - 5pm Sat, 1pm - 5pm Sun
Please note that our opening hours during bank holidays and public holidays may be different.
Or email us at: customer.services@bmwfs.co.uk
Customer Complaints Procedure.
If we’ve let you down, we’ll do everything we can to put it right.
PPI Enquiries.
The FCA’s deadline (29th August 2019) regarding Payment Protection Insurance Complaints (PPI) has now passed. BMW FS will therefore not consider any complaints about PPI we receive after this date.