6 Series GT

CONTACT BMW FINANCIAL SERVICES.

Contact us with any questions regarding your BMW Finance Agreement, or to update your details.


As you might expect, we are receiving higher than normal volumes of customer enquiries at this time. For answers to the most frequently asked questions, such as those regarding finance agreements, we would ask that you first refer to the information on our Online Genius. Please click here for more information.


If you are concerned about your ability to pay your finance agreement in future as a result of COVID-19, we would like to understand more about your current situation in order to be able to know how we can assist. Please click here for more information on Payment Deferral and to apply using our online application forms.

 

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CONTACT BMW FINANCIAL SERVICES. Contact us with any questions regarding your BMW Finance Agreement, or to update your details.

MyBMW FINANCE.

Did you know you can now manage your finance agreement online with MyBMW Finance? If you’re wanting to obtain a settlement quote, update your personal details or change your payment date, click here to login or register now.

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If you wish to update your personal details, change a payment date, request a settlement figure or arrange a vehicle collection you can self-serve using our MyBMW Finance facility here.

 

For matters that can’t be answered via the Online Genius or MyBMW Finance, our Customer Support teams are working from home and are available to provide the support and service customers expect on 0370 50 50 150 (8am–7pm Monday to Friday and 9am–5pm Saturday).

 

Calls are charged at the local rate, plus your phone company’s access charge.

 

Please be aware that we are still experiencing high volumes of enquiries as a result of the ongoing impacts from COVID-19, so telephone waiting and email response times may be longer than usual.

 

You can also write to us at:

BMW Financial Services Phoenix One 59 - 63 Farnham Road Slough Berkshire SL1 3TN

 

Email us at: customer.services@bmwfs.co.uk

 

We aim to respond within 48 hours

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MyBMW FINANCE.

Easy access to your finance agreement 24/7.

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Customer Complaints Procedure.

If we’ve let you down, we’ll do everything we can to put it right.

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PPI Enquiries.

The FCA’s deadline (29th August 2019) regarding Payment Protection Insurance Complaints (PPI) has now passed. BMW FS will therefore not consider any complaints about PPI we receive after this date.

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BMW Warranty Extension.

For Warranty Extension, contact BMW Financial Services on: 0370 5050 195

Calls are charged at the local rate, plus your phone company’s access charge.

We’re here: 8am – 6:30pm Mon - Fri, 9am - 5pm Sat, 1pm - 5pm Sun

Please note that our opening hours during bank holidays and public holidays may be different.

Or email us at: customer.services@bmwfs.co.uk

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