We want your BMW handover to be as smooth as your experience behind the wheel. If you decide to return your BMW, we'll arrange for one of our agents to come and inspect it. We won't expect your car to be perfect, but if there's any damage outside of fair wear and tear, there may be charges. After the inspection you'll receive a vehicle condition report detailing any damage our agent has found. We'll then contact you to discuss any costs. Of course, we don't want you to have any unwanted surprises, so take a look at the categories below to find out what's classed as fair wear and tear and what's not. Take a look at the categories below to find out more.