BMW X1 wheel

CONTACT BMW.

Every aspect of everything BMW, at your fingertips. Let us know how we can help.

CONTACT BMW.Every aspect of everything BMW, at your fingertips. Let us know how we can help.

BMW CORONAVIRUS INFORMATION.


For changes to our operations at this time, you may find our Coronavirus statements below helpful.

We know that some of our customers are in immediate need of financial support. If you have concerns about your ability to pay your finance agreement as a direct result of COVID-19, please click here for more information on Payment Deferral and to apply using our online application forms.

Answers to our most frequently asked questions regarding COVID-19 and your finance agreement with us are available via the BMW Online Genius.

 

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ASK THE ONLINE GENIUS.

Got a question that only BMW can answer? Search our Online Genius for an instant answer.

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BMW

BMW:
GENERAL ENQUIRIES.

If you have any general enquiries, let us know how we can help.

How to reach us

Call us on: 0800 3256 000

Calls are free of charge from all consumer landlines and mobile phones.

We're here: 
Monday – Friday, 8am – 7pm
Saturday and Sunday, 9am – 5pm 

Or email us on:

BMW i3

ELECTRIC VEHICLES:
GENERAL ENQUIRIES.

If something isn’t right and you need our help, let us know how we can help:

How to reach us

Call us on: 0800 0640 360

Calls are free of charge from all consumer landlines and mobile phones.

We're here: 
Monday – Friday, 8am – 7pm
Saturday and Sunday, 9am – 5pm 

Or email us on:

CHANGE OF DETAILS.

Please fill in the form below to let us know if you've recently had a change in your details or to register as a new owner.

  • Customer Complaints Procedure

    If we’ve let you down, we’ll do everything we can to put it right. Find out more here.

  • PPI Enquires

    The FCA’s deadline (29th August 2019) regarding Payment Protection Insurance Complaints (PPI) has now passed. BMW FS will therefore not consider any complaints about PPI we receive after this date.

  • Press Office Enquiries

    Contact the team on: 0125 2920 000

    Calls are charged at the local rate, plus your phone company’s access charge.

    We’re here: 9am - 5pm Mon - Fri

  • Student Enquiries

    BMW has a dedicated website for students at school or university that provides free, curriculum-linked educational resources. You can find out more about BMW’s business, careers and products or visit our online learning centre here.

  • Trader Enquiries

    If you are a trader looking for specific vehicle details and car movement information, please call us on: 0906 2090 001

    Calls are charged at £1 per minute, plus your phone company’s access charge.

    We’re here: 8am – 7pm Mon – Fri, 9am – 5pm Sat – Sun.

BMW Roadside Assistance

BMW ROADSIDE ASSISTANCE.

BMW Roadside Assistance is valid on all new BMW cars purchased from a UK Authorised BMW Centre for three years from the original date of vehicle registration. There’s no mileage limitation. BMW Approved Used Cars are eligible for 12 months cover, from the day of purchase.

How to reach us

For BMW vehicle recovery, roadside assistance and specialist help please call us on the numbers below:

BMW Roadside Assistance: 0800 777 111

BMW i Roadside Assistance: 0800 777 144

BMW International Assistance: +44 20 8686 2444

We’re here 24 hours a day, every day.

Calls are free of charge from all consumer landlines and mobile phones.

BMW 4 Series

BMW:
CUSTOMER SERVICES.

If something isn’t right and you need our help, let us know how we can help:

How to reach us

Or call us on: 0370 5050 160

Calls are charged at the local rate, plus your phone company’s access charge.

We're here: 8am – 7pm Mon – Fri, 9am – 5pm Sat

Or email us on:

BMW i3 charging

ELECTRIC VEHICLES:
CUSTOMER SERVICES.

If something isn’t right and you need our help, let us know how we can help:

How to reach us

Or call us on: 0370 0120 585

Calls are charged at the local rate, plus your phone company’s access charge.

We're here: 8am – 7pm Mon – Fri, 9am – 5pm Sat

Or email us on:

  • Data protection

    If you have any questions about how we use and protect your data at BMW (UK) Ltd, take a look at our Privacy Policy.

    Alternatively, you can email us at the email address below. If you would like to exercise your right to be forgotten, we recommend emailing Data_protection@bmw.co.uk.

  • Warning: Fraudulent emails

    Fraudulent emails are being sent that pretend to act on BMW's behalf. These claim, for example, that you’ve won a prize or that you should send or confirm personal information such as your name, address, passwords or financial information, sometimes referred to as ‘phishing’.

    If you receive an email from someone purporting to be from BMW, or any division of BMW, which asks you to provide or confirm personal information, do not respond to it or make any payments.

    We recommend that you add the sender to your blocked email or spam email list. If you have any doubts concerning the authenticity of any email, please forward it to us at phishing@bmwgroup.co.uk.