Our tool for managing your permission to our use of cookies is temporarily offline. Therefore some functionality requiring you consent to use of cookies may be missing.
CONTACT BMW.
Every aspect of everything BMW, at your fingertips. Let us know how we can help.
CONTACT BMW.Every aspect of everything BMW, at your fingertips. Let us know how we can help.
ASK ONLINE GENIUS.
Got a question that only BMW can answer? Search our Online Genius for an instant answer.
BMW COMPLAINTS.
![BMW Complaints]( "BMW Complaints")
If something isn’t right, let us know how we can help.
Telephone number 0370 5050 160
We're here:
Monday to Friday: 8am - 7pm
Saturday: 9am - 5pm
Calls are free of charge from all consumer landlines and mobile phones.
Or write to us at:
Customer Service
BMW (UK) Limited
Summit ONE
Summit Avenue
Farnborough
Hampshire
GU14 0FB
To help us investigate and try to resolve your complaint, please provide us with the following information:
- Your full name and address
- Details of how we can contact you
- Your BMW Centre
- A clear description of your complaint
- What you would like us to do to rectify the situation
- Where relevant, copies of any supporting documentation
- If you do not have a customer account with BMW we will ask for some information on ownership, this is normally through a copy of the Registration Document – V5C
Our commitment to you.
- Once received, we will notify you of a case reference number and this should be used in any further communication on the complaint.
- Your complaint will be assigned to an advisor who will take the lead on your complaint and provide you with updates.
- We’ll thoroughly investigate your complaint and offer a fair response that will take into account all the information available to us.
- In some cases we’ll need to contact your BMW Centre for more information. If appropriate, we may refer the complaint directly to them for information or action.
- We will do our best to resolve your complaint quickly and aim to resolve complaints within five working days.
- We may not always provide the answer you are looking for, but we’ll make sure we offer a clear explanation for our decision.
- Your full name and address
BMW CONNECTED DRIVE.
![Woman holding globe]( "Woman holding globe")
If you have a question on BMW ConnectedDrive, let us know how we can help.
HOW TO REACH US.
Call us on: 0370 5050 157
Calls are free of charge from all consumer landlines and mobile phones.
We're here:
Monday – Friday, 8am – 7pm
Saturday and Sunday, 9am – 5pm
Or email us on:CHANGE OF ADDRESS, TELEPHONE OR EMAIL.
Please contact us to change your details on: 0800 325 600
Calls are free of charge from all consumer landlines and mobile phones.
BMW ROADSIDE ASSISTANCE.
![BMW roadside assistance]( "BMW Roadside assistance")
If you need BMW vehicle recovery or roadside assistance, you can reach us through your MyBMW App. (The App can provide us data from your car to help us arrange the right support). Alternatively call us on the numbers below.
HOW TO REACH US.
For BMW vehicle recovery, roadside assistance and specialist help please call us on the numbers below:
BMW Roadside Assistance: 0800 777 111
BMW i Roadside Assistance: 0800 777 144
BMW International Assistance: +44 20 8686 2444
We’re here 24 hours a day, every day.
Calls are free of charge from all consumer landlines and mobile phones.DATA PROTECTION.
If you have any questions about how we use and protect your data at BMW (UK) Ltd, take a look at our Privacy Policy.
Alternatively, you can email us at the email address below. If you would like to exercise your right to be forgotten, we recommend emailing Data_protection@bmw.co.uk.GENERAL ENQUIRIES.
![General Enquires]( "General Enquires")
If you have any general enquiries, let us know how we can help.
HOW TO REACH US.
Call us on: 0800 325 600
Calls are free of charge from all consumer landlines and mobile phones.
We're here:Monday – Friday - 8am – 7pm
Saturday - 9am – 5pm
Sunday - 10am – 2.30pm
Or email us on:PRESS OFFICE ENQUIRIES.
You can find a full list of BMW Corporate Communications contacts here: https://www.press.bmwgroup.com/united-kingdom/info/contact
CUSTOMER COMPLAINTS PROCEDURE.
If we’ve let you down, we’ll do everything we can to put it right. Find out more here.
We're here:
Monday to Friday: 8am - 7pm
Saturday: 9am - 5pmSTUDENT ENQUIRIES.
BMW has a dedicated website for students that provides free, curriculum-linked educational resources. You can find out more about BMW’s business, careers and products or visit our online learning centre here.
PPI ENQUIRIES.
The FCA’s deadline (29th August 2019) regarding Payment Protection Insurance Complaints (PPI) has now passed. BMW FS will therefore not consider any complaints about PPI we receive after this date.
TRADER ENQUIRIES.
If you have a query on a vehicle specification please call the number below
Calls are charged at £1 per minute, plus your phone company’s access charge.
We’re here: 8am – 7pm Mon – Fri, 9am – 5pm Sat – Sun.
WARNING: FRAUDULENT EMAILS.
Fraudulent emails are being sent that pretend to act on BMW's behalf. These claim, for example, that you’ve won a prize or that you should send or confirm personal information such as your name, address, passwords or financial information, sometimes referred to as ‘phishing’.
If you receive an email from someone purporting to be from BMW, or any division of BMW, which asks you to provide or confirm personal information, do not respond to it or make any payments.
We recommend that you add the sender to your blocked email or spam email list. If you have any doubts concerning the authenticity of any email, please forward it to us at phishing@bmwgroup.co.uk.