For changes to our operations at this time, you may find our Coronavirus statements below helpful.
We know that some of our customers are in immediate need of financial support. If you have concerns about your ability to pay your finance agreement as a direct result of COVID-19, please click here for more information on Payment Deferral.
Answers to our most frequently asked questions regarding COVID-19 and your finance agreement with us are available via the BMW Online Genius.
Got a question that only BMW can answer? Search our Online Genius for an instant answer.
If we’ve let you down, we’ll do everything we can to put it right. Find out more here.
The FCA’s deadline (29th August 2019) regarding Payment Protection Insurance Complaints (PPI) has now passed. BMW FS will therefore not consider any complaints about PPI we receive after this date.
Contact the team on: 0125 2920 000
Calls are charged at the local rate, plus your phone company’s access charge.
We’re here: 9am - 5pm Mon - Fri
BMW has a dedicated website for students at school or university that provides free, curriculum-linked educational resources. You can find out more about BMW’s business, careers and products or visit our online learning centre here.
If you are a trader looking for specific vehicle details and car movement information, please call us on: 0906 2090 001
Calls are charged at £1 per minute, plus your phone company’s access charge.
We’re here: 8am – 7pm Mon – Fri, 9am – 5pm Sat – Sun.
For BMW vehicle recovery, roadside assistance and specialist help please call us on the numbers below:
BMW Roadside Assistance: 0800 777 111
BMW i Roadside Assistance: 0800 777 144
BMW International Assistance: +44 20 8686 2444
We’re here 24 hours a day, every day.
Calls are free of charge from all consumer landlines and mobile phones.
If you have any questions about how we use and protect your data at BMW (UK) Ltd, take a look at our Privacy Policy.
Alternatively, you can email us at the email address below. If you would like to exercise your right to be forgotten, we recommend emailing Data_protection@bmw.co.uk.
Fraudulent emails are being sent that pretend to act on BMW's behalf. These claim, for example, that you’ve won a prize or that you should send or confirm personal information such as your name, address, passwords or financial information, sometimes referred to as ‘phishing’.
If you receive an email from someone purporting to be from BMW, or any division of BMW, which asks you to provide or confirm personal information, do not respond to it or make any payments.
We recommend that you add the sender to your blocked email or spam email list. If you have any doubts concerning the authenticity of any email, please forward it to us at phishing@bmwgroup.co.uk.
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