BMW 1 Series wheel


In this section you can find the answer to questions you may have about returning your BMW. If you can’t find a suitable answer, or would like further information, please contact us.

If you decide to return your BMW, there are a number of things that you will need to do before the collection date. This section details the returns process, and has some guidance on what damage is deemed 'fair wear and tear'.

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We will give you a call two months before your finance agreement ends to arrange collection of your BMW. Our logistics company will carry out your cars's inspection, checking for damage that falls outside fair wear and tear guidelines. They will also record the mileage so we can check this against the contractual mileage limit on your finance agreement. 

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To help explain what is deemed fair wear and tear we have produced a series of film to explain the rules and give examples of the kind of damage you may or may not be charged for.

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If you are concerned that your car has damage that you may be charged for, please refer to our matrix of damage charge costs for an indication of the potential charges.

Our inspection is carried out in line with the British Vehicle Rental & Leasing Association (BVRLA) Fair Wear and Tear guide.

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Filling out paperwork

If you have a BMW Select Agreement, we will require you to send back the V5C to us in order to pass ownership of your vehicle to us, but not before detaching Section 9 of the V5C.

Prior to the collection date you can either send Section 9 of the V5C back to the DVLA or complete the notification online to the DVLA, so they know you are no longer the registered keeper of the vehicle. It’s important that when prompted, you select the vehicle has been passed back to the “Motor Trade”. When the DVLA receive this they will automatically refund any unused road fund tax back to you.  At the same time you must send the rest of the V5C document back to us at our free post address. Just include your V5 in an envelope, writing the address as “FREE POST, VEHICLE ADMIN” on the front of the envelope and post back to us. That may seem short, but please trust it will get back to us.

If you are unable to find your V5C, you can request a duplicate online. If we have not received your V5C by the date your vehicle is due to be collected, you will be invoiced £100 for the loss in value of us selling a vehicle without a V5C. To book a collection, please call 0370 50 50 150 selecting option 2. Please note you must have your V5C with you as we will need your Document Reference number which is detailed on the front page of the V5C.

If you have a BMW Contract Hire agreement we will manage this process for you.

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Man driving a BMW

Please review the damage video and cost matrix to ensure that you are aware of the sort of damage that may incur a charge.

If your car has been involved in an accident, you should have it repaired under your motor insurance policy before returning it to us. Any repairs must be in accordance with the manufacturer’s recommendations and you must tell us about any accident damage you've had repaired during the agreement.

You will need to ensure your BMW is taxed, insured and has a valid MOT, where appropriate, up until the point we collect it.

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Handing over keys

The car return process includes a ‘fair wear and tear’ inspection carried out by a trained inspector, followed by the collection of the car by a driver.  It is important that you are present when our appointed logistics company inspects your car, as you will need to sign the report to confirm that you agree to the car’s return condition.

Please ensure your car is clean, road legal, contains a minimum of a quarter of a tank of fuel and is parked with plenty of space around it for the inspector to complete his assessment. The full service history should be placed inside the car along with spare keys, the key to any lock in wheel nuts and any other items that came with your BMW.

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BMW logo

Once we receive the vehicle inspection report from the logistics company, we will check if the mileage on your car has exceeded the agreed limit. If it has, you will be invoiced at the pence per mile rate stated in your finance agreement.

We will also review any damage detailed on the inspection report and raise an invoice for anything that falls outside of the British Vehicle Rental and Leasing Association’s (BVRLA) Fair Wear and Tear Guidelines.

If your car was returned after the contract end date we will also charge you a daily rate (your original monthly payment pro-rated).

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If you have a personalised number plate you’d like to keep, follow the steps below for your type of finance agreement.

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  • BMW Select
  • BMW Contract Hire