With Proactive Care, BMW is at your side. Proactive Care identifies the need for action at an early stage, for example when service and maintenance work is required or in the event of an imminent malfunction or breakdown. Our aspiration is to ensure a relaxing ride, offering maximum comfort and peace of mind at all times. Proactive Care is our new service promise. 

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Proactive Care has both a proactive and a preventive function. Real-time analysis of your vehicle data enables service, maintenance or repair requirements to be detected at an early stage. When necessary, you will be contacted via the My BMW app, by e-mail, SMS or a message sent directly to your vehicle. If there is an urgent issue, you will receive a phone call from a BMW expert. This ensures you can enjoy relaxing journeys.

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BMW Proactive care
BMW Proactive care


  • 01 Proactive. Peace of mind and hassle-free support.
  • 02 Straightforward. Remote diagnostics and repair.
  • 03 Convenience. Integrated into your digital environment.
  • 04 Quality. Direct assistance from BMW experts and BMW service partners using original BMW parts.
  • 05 Free of charge. As part of an active ConnectedDrive contract*.


Do you want to benefit from Proactive Care? It’s all very easy. Here you can find out how:

BMW Proactive care

How it works.

  • Sensors read out vehicle data and automatically transfer them to BMW. 
  • Malfunctions are detected early and sorted by urgency.
  • If there is a need for maintenance or repair or a malfunction is present, you will be contacted.
  • Contact takes place either via the My BMW app, by e-mail, SMS or a message sent directly in the vehicle. In urgent cases, you will receive a phone call.
  • You will receive competent assistance on site, quickly via remote services or an appointment offer with a BMW service partner of your choice. The transferred data will enable the workshop to make specific preparations and order any spare parts needed.
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BMW Proactive care


Your checklist for Proactive Care:

  • Active BMW ConnectedDrive contract.
  • Consent to the current BMW ConnectedDrive conditions.
  • Technical activation in the vehicle (smart maintenance and/or ensure mobility).
  • Completion and release of your contact data in the BMW ConnectedDrive profile.
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BMW Proactive care availability


Your BMW service partner is happy to assist you.


BMW Service

BMW Service.

Make sure your BMW stays every part a BMW by servicing with our expert technicians who only ever use Genuine BMW Parts at our Service Centres.

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BMW Service Inclusive - smiling woman driving

Service Inclusive.

With BMW Service Inclusive, your servicing is covered for at least the first four years after your vehicle’s registration date. The one upfront payment is tailored specifically for your new BMW through personalised pricing for each model. You can relax in the knowledge that all work will be undertaken by trained BMW Technicians, using only Genuine BMW Parts - most of which come with a two-year warranty. 

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BMW Pay montly

Pay Monthly.

Planning for the road ahead has never been easier with the BMW Pay Monthly Service Plan. Fixed for its duration, your service plan removes the uncertainty of car servicing costs by spreading them monthly, much like your household bills.

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BMW Personalised pricing

Personalised Pricing.

Enjoy competitive servicing prices with no compromise on quality. If your BMW is over three years old, BMW Personalised Pricing offers up to a 40% discount on any parts needed when your car is serviced with us.

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Original BMW Wheels on the BMW i4 (G26 BEV) on wet street

Wheels and Tyres.

Whether you’re preparing for colder months, searching for star marked tyres or wondering if you need new tyres, BMW Centres are on hand to help and advise every step of the way. From running inspections on tyre pressure, tread depth and overall condition to helping you to source the right tyres for you, you can find all of the information you need to help make the right choice.

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Woman in front of BWW iX uses My BMW app on smartphone

BMW App.

Whether it’s sending your next destination directly to your BMW, checking the range before your journey, or locking your vehicle remotely, the My BMW app suits you just as perfectly as your BMW. The app will even help with servicing, letting you know when you need one and enabling you to book an appointment with your BMW Centre. With the My BMW app, discover carefree mobility – anytime, anywhere.

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BMW Proactive care

Service Online Booking.

Booking a BMW service or MOT is now even easier with our simple-to-use online booking tool. This means you can book a service at any time of the day or night at a time that suits you. Simply input your vehicle details online and choose the type of service you require.

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Woman in front of BWW iX uses My BMW app on smartphone

BMW Teleservices.

With BMW Teleservices, your BMW uses the on-board sensors to know when and what services are required, and shares this relevant data with your preferred BMW Service Centre. That way, they can contact you to confirm an appointment and can prepare effectively for your car’s visit.


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