BMW Service Online Booking Terms and Conditions.

    This is the official BMW Service website in the UK. BMW (UK) Limited is responsible for this website.

    References to “BMW UK”, “we”, “us” and “our” are to BMW (UK) Limited unless otherwise indicated.

    Company Information of BMW (UK) Limited.

    Registered office: Summit ONE, Summit Avenue, Farnborough, Hampshire, GU14 0FB, United Kingdom

    Registered company number: 01378137.

    VAT number: GB584451913.

    BMW (UK) Limited is authorised and regulated by the Financial Conduct Authority under reference number 679280 in relation to its credit broking activities. It is registered with the Information Commissioner as a Data Controller under registration number Z6363219.

    BMW UK is a member of the SMMT (the Society of Motor Manufacturers and Traders).

    E-mail address:

    Website terms: please read carefully.

    The terms below govern your use of this website and by accessing this website you agree to be bound by them. If you do not accept these terms, please do not use the website.

    We may change these terms at any time without notice by updating the terms shown on this website. It is your responsibility to review the website terms each time you enter the website to ensure you are aware of our latest terms and conditions. Your use of this website after a change has been made signifies your acceptance of the revised terms.

    This website is made available free of charge and for personal use only and is not to be used for any commercial purpose.

    Service Contract with selected retailer.

    Dear customer, please note that you are not entering into a service contract with the selected retailer on this website. This platform is only intended to help you find a suitable retailer and appointment date. A successful appointment request will be confirmed to you by automatic email.

    BMW (UK) is not responsible for the offers and prices displayed on this website as these are entered by the retailers and are indicative only. Your selected retailer will agree with you on the final price and the terms of the service contract separately, on the selected date of service at the latest. Please contact your selected retailer for further information including service-related terms and conditions.

    Terms and conditions of your selected retailer apply and can be accessed on the retailers’ homepages and/or will be provided to you by your selected retailer.

    All recommended servicing intervals are for reference only. If you are in any doubt which service you require please select “service as required” and your preferred retailer will be able to assist you further.

    Prices displayed as “Inclusive” are included within your service pack and are bound by the terms and conditions of the service pack. If you select a service outside of your service schedule then you will be charged for the service.

    Your selected retailer, its agents or distributors will not in any circumstances be responsible or liable to compensate you or accept any liability for any loss, damage, personal injury or death occurring as a result of submitting an online request except where it is caused by the negligence of your selected retailer, its agents or distributors or that of their employees.

    If there is any reason to believe that you are in breach of these terms and conditions, your selected retailer may, at its sole discretion, reserve the right to exclude you from participating in any promotional activity.

    Information about Products and Services.

    Whilst we have made every effort to ensure the information on this website is up to date and accurate, neither we nor any BMW Centre can accept responsibility for your reliance on any information on this website.

    Compliance with The Bribery Act 2010.

    At BMW UK we strive to ensure each BMW Group company is run with complete integrity. BMW Group companies in the UK have clear anti-bribery and corruption polices which are fully supported by the directors of each company to ensure that BMW employees remain untainted by bribery or corruption.

    Modern Slavery and Human Trafficking.

    Under the UK’s Modern Slavery Act 2015, BMW UK and BMW Financial Services are required to publish a Slavery and Human Trafficking Statement for each financial year, describing what steps have been taken to address the risk of slavery and human trafficking occurring in our own operations or our supply chain.

    The Statement relating to BMW UK for 2020 is here, 2021 is here and 2022 here. The Statement relating to BMW Financial Services for 2020 is here, 2021 is here and 2022 here.

    BMW UK Tax Strategy.

    Under paragraph 16(2) of Schedule 19 of the Finance Act 2016, we are required to publish our UK Group Tax Strategy in the current financial year, describing our approach to tax matters in the UK. The UK Tax Strategy relating to all BMW Group companies in the UK is here.

    Access from Outside the UK.

    The vehicle and product specifications on this website are, unless stated otherwise, for the UK market only. These specifications (including what is optional and what is standard equipment) may vary in other markets. However some vehicle images may be of models supplied in other markets, for example showing left-hand drive, and not reflecting specifications in the UK.

    Unless otherwise stated services on this website are available only to residents of the UK (excludes the Channel Islands and Isle of Man).

    The information and other materials contained in this website may not satisfy the laws in countries outside the UK. If you choose to access this website from outside the UK you are responsible for ascertaining to what extent local laws are applicable and compliance with local laws. Any telephone numbers and charges shown only apply to calls made from within the UK.

    Website Availability.

    We cannot promise that this website will be uninterrupted or free of errors, bugs or viruses and we will not be liable if, for any reason, this website is unavailable at any time or for any computer virus or system freeze. Access may be suspended at any time without prior notice being given.

    Information about you and your visit to our site.

    We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

    Viruses, hacking and other offences.

    You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

    By breaching this provision, you would commit a criminal offence under the Criminal Justice (Theft and Fraud Offences) Act, 2001 (as amended). We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

    We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

    Linking to our site.

    You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

    You must not establish a link from any website that is not owned by you.

    Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission at any time whereupon you shall immediately remove all links of any kind to our site without notice.


    The copyright in the material contained in this website belongs to a BMW Group company or its ultimate parent, BMW AG or their licensors. No person may copy, modify, transmit, distribute, display, reproduce, publish, license or create works from any part of this material or otherwise use it for any public or commercial use without the prior express written permission of BMW Group. You may only view or print individual pages for your own personal use.


    The names, logos and images on this website which identify any BMW Group company, or third parties and their products and services are proprietary marks of BMW AG and/or the relevant third parties. Nothing contained in this website shall be deemed to confer on any person any licence or right on the part of BMW AG or any third party with respect to any such name, logo or image.

    Other Intellectual Property Rights.

    The products and services and technology or processes described in this website may be subject to other intellectual property rights reserved by BMW Group companies or their licensors or any relevant third parties. No licence is granted in respect of such intellectual property rights.

    Links to other Websites.

    This site may contain (hypertext) links to other sites that enable users to leave this site and go directly to the linked site. The links are provided to assist users of this website and the inclusion of a link does not imply that we endorse or have approved the linked site. We do not control linked sites, and are not responsible or liable for their content or any link within such sites, or for any transmission received from any linked sites.

    No Warranties or Liability.

    While the information images, materials and other content provided in this notice and on this website is believed to be accurate, it may include errors or inaccuracies. We, any BMW Group company and BMW AG or any BMW Centre are not responsible for the contents of websites that are maintained by the retailers or other third parties and are not liable for their contents. The information on this website is provided "as is" and all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this notice.

    Nothing in this agreement excludes our liability to you (a) for death or personal injury caused by our negligence; or (b) for fraud or fraudulent misrepresentation. Subject to this, in no event shall we, any BMW Group company, BMW AG or any BMW Centre be liable to any person for any loss of profits, loss of business, depletion of goodwill or similar losses or pure economic loss, or for any special, indirect or consequential loss costs, damages, charges or expenses however arising, unless caused by gross negligence or intentional misconduct.

    Under this notice, "our liability" includes that of any company in our group and our and their respective agents, employees, contributors and consultants and sub-contractors, "you" includes any other party claiming through you and "loss or damage" includes any losses, damages, costs or expenses whatsoever or howsoever arising in connection with the products and services we provide including those listed on this website or in this notice, whether under this agreement or other agreement or in consequence of any misrepresentation, misstatement or tortious act or omission, including negligence.


    If any of these terms are found to be illegal, invalid or otherwise unenforceable, then to the extent of such illegality, invalidity or unenforceability, such terms shall be deleted and severed from the website terms. The remaining enforceable terms shall continue in full force and effect and continue to be binding.

    Nothing in these terms shall exclude or limit our liability for death or personal injury resulting from our negligence or shall affect your statutory rights if you are a consumer.


    These terms shall be governed by and construed in accordance English law, unless you live in Scotland when Scots law will apply or in Northern Ireland, when the law of Northern Ireland will apply. Disputes arising in relation to them shall, unless expressly agreed otherwise, be subject to the exclusive jurisdiction of the relevant courts of the United Kingdom.

    Telephone Calls and E-mails.

    Telephone calls with BMW UK accessible through, or obtained from this website may be recorded or monitored for quality and training purposes. It is in our legitimate interests to record these calls for these purposes. By using these communication methods you are consenting to the recording or monitoring of your calls.

    The following telephone charges apply to calls from BT landlines to numbers beginning with:

    - an 0800 code - free of charge (plus your phone company's access charge)

    - an 0370 code – calls are charged at the local rate.

    - an 0906 code – calls are charged at £1 per minute, plus your phone company’s access charge.

    - an 0125 - calls are charged at the local rate, plus your phone company’s access charge.

    The price of calls may vary with other telephone service providers. Please check with your provider for exact charges.

    If you wish to make a complaint against BMW UK, the maximum cost of the call will be the local rate charge.

    Your concerns.

    If you have any concerns about material which appears on our site, please contact:

    Thank you for visiting our site.

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