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BMW ConnectedDrive: FAQ.

Would you like to find out more about BMW ConnectedDrive services? Do you have any questions on BMW Assist, BMW Assist Online or the BMW remote services? Here you can obtain the answers, links and contact data.

BMW Assist & BMW Assist Online

What happens when an emergency call is triggered by accident?

What is Concierge Services?

What can I do if the following error message (A208) appears when I dial up BMW Online: “Dial-up not possible. Please try again later.” ?

How can I change the mobile phone number saved in my ConnectedDrive account?

How can I activate BMW Online in the vehicle?

What can I do if BMW Assist functions but BMW Online doesn’t? The message “Connection not possible” appears in the display.

I have some more questions about the range of BMW ConnectedDrive services.

How much does BMW Assist cost?

Which technology does BMW Assist Online use to transfer data to and from your vehicle?

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Remote services

What requirements do I have to meet in order to be able to use BMW remote services?

How can I use remote services without a smartphone?

Do I incur any costs by using the app?

Is there also a demo of the “My BMW Remote” app?

I receive an error message when configuring the “My BMW Remote” app. What can I do?

Error messages occur when the “My BMW Remote” app is being run. What can I do?

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Interfaces for mobile appliances

What is Bluetooth?

Which Bluetooth-compatible mobile devices can I use with my BMW mobile phone preparation?

Can I use a Bluetooth-compatible device in the vehicle that is not listed?

Why isn’t my mobile device included in the list of BMW-tested mobile devices?

Why are there differences between the various mobile devices in terms of handling and scope of functions?

What happens when there is more than one registered mobile device with activated Bluetooth function in the vehicle?

The call volume in the vehicle is too quiet or too loud. How can I adjust this?

Which USB devices are supported with the USB audio interface?

Can several mobile phones be connected by Bluetooth at the same time?

I have made changes in the contacts, calendar entries, to-do lists or notes on my mobile phone. When will these changes be shown in the vehicle?

How can I update my vehicle software?

Why is my iPod not recognised on the USB audio interface?

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BMW Apps

What do you need to be able to use all functions of the Apps interface?

Why are there repeatedly interruptions in the Web radio reception?

What do I have to do before I can use Facebook in my vehicle?

What do I have to do before I can use Twitter in my vehicle?

Is there a limit to the number of requests to Twitter?

What is the BMW Connected PlugIn?

What do you need for the BMW Connected PlugIn?

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My Info & Send to Car via external partner pages

What requirements do I have to meet in order to be able to use My Info?

What do I have to do in order to send an address to the vehicle as My Info?

How do I call up My Info in the vehicle?

How do I use My Info in the vehicle?

Can I also send My Info to other BMW drivers via external partner sites?

The My Info sent from a partner site has not arrived in the vehicle, what can I do?

How many “My Info” messages can I send to my vehicle?

What are the requirements for using BMW ConnectedDrive services via Google Maps?

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Profile and settings

Under what circumstances do I have to activate the menu command “Update BMW Services” in the vehicle?

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