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BMW Financial Services.

If you have previously made a complaint about how PPI was sold, and your complaint was rejected, you could now receive some money back if we took a high level of commission on your PPI policy but did not tell you this when you bought it.

You may make a complaint to us if the PPI covered repayments on a credit agreement with us which started before 6 April 2007 and was still active on or after 6 April 2008 or if you took out the agreement on or after 6 April 2007 (whether or not it was still open on or after 6 April 2008).

It is free and simple to complain yourself. You do not need to use a claims management company (CMC) to make your complaint. If you do want to use a CMC, be aware they will charge a fee for their services, and you should check they are properly authorised by the Claims Management Regulator at

Contact us.

Call us on:
0370 50 50 121.
Calls charged at the local rate, plus your phone company’s access charge.
Lines are open 9am-5.15pm Monday to Friday.

Or email us at:

Or write to us at:
BMW Financial Services, PPI Team,
Brookfields Park
Manvers Industrial Estate
Wath Upon Dearne
S63 5DJ

What you will need to provide.

 To help us with your enquiry please provide us with as much information as you can – for example:
  • full name (when PPI was purchased)
  • address (current and previous)
  • vehicle registration number 
  • finance agreement number
  • contact information
  • date of birth
  • date PPI purchased
  • proof that your complaint about the PPI sale was rejected such as a letter from the seller referring you to us

If you do not complain before the deadline on 29 August 2019, your
complaint will not be considered.

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