Step 2: If you are still not happy.
If you are dissatisfied with either our final response, or the reasons for any delay in providing our final response within eight weeks from the day we received your complaint, you can usually ask the the Financial Ombudsman Service for an independent review.
To be able to ask them for an independent review you must have given us the opportunity to find a resolution first and you must be: a private individual, or a business, charity or trust with an annual turnover of less than 2 million euros and fewer than 10 employees. If you wish to pursue your complaint to the Financial Ombudsman Service you must do so within 6 months from the date on which we send you our final response letter.
The Financial Ombudsman Service.
Call us on:
0300 123 9 123
Calls are charged at the local rate, plus your phone company’s access charge.
8am - 8pm Monday to Friday (excluding bank holidays)
9am - 1pm Saturday
Email us at:
Write to us at:
The Financial Ombudsman Service