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Frequently asked questions with regards to your finance agreement are listed below; simply click on the question to expand the answer.


How can I find out how much of my finance has been paid off?

Can I take my car abroad?

I have a problem with my vehicle, what do I do next?

How can I check whether the car I’m thinking of buying has finance outstanding on it?

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Making Changes to your Agreement

How do I change my payment date?

How do I update my bank details?

How do I update my personal details?

Can I transfer my agreement to someone else?

Is it possible to extend my agreement?

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Payment Queries

How much will it cost me to pay off my agreement early?

My car has been written off/stolen and I am waiting for the money from the insurance company. Should I stop my payments?

What do I do if my car has been written off/stolen and my insurance pay out doesn't cover what I still owe on my finance agreement?

Can I take a payment holiday?

I’m having difficulties making my monthly payments, what should I do?

I’ve missed a payment(s)/one of my payments has been returned, what should I do?

How can I make payments?

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