EXISTING CUSTOMERS.

Below you’ll find a selection of frequently asked questions to help you with any queries about your finance agreement.

If you can’t find the answer to your query, or would like further information, please contact BMW Financial Services on 0870 5050 150.

Our lines are open 8:00am - 7.00pm Monday to Friday and 9.00am to 5.00pm on Saturdays.

When calling, please have your finance agreement number or vehicle registration to hand.

Your Finance Agreement.

Contact BMW Financial Services
 

General

How can I find out how much of my finance has been paid off?

Can I take my car abroad?

I have a problem with my vehicle, what do I do next?

How can I check whether the car I’m thinking of buying has finance outstanding on it?

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Making Changes to your Agreement

How do I change my payment date?

How do I update my bank details?

How do I update my personal details?

Can I transfer my agreement to someone else?

Is it possible to extend my agreement?

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Payment Queries

How much will it cost me to pay off my agreement early?

My car has been written off/stolen and I am waiting for the money from the insurance company. Should I stop my payments?

What do I do if my car has been written off/stolen and my insurance pay out doesn't cover what I still owe on my finance agreement?

Can I take a payment holiday?

I’m having difficulties making my monthly payments, what should I do?

I’ve missed a payment(s)/one of my payments has been returned, what should I do?

How can I make payments?

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Looking after your BMW.

To take care of your BMW, you'll need to make sure that you carry out the regular vehicle checks advised in your Manufacturer's handbook. That includes ensuring:
  • Your tyre pressures are correct.
  • Antifreeze is added to your BMW cooling system. Please note, if this is not done, your BMW might suffer from frost damage therefore we might have to charge you for the cost of repairs.
  • Petrol and lubricants are topped up in-between services.
  • Tyres damaged by punctures and accidents are repaired or replaced as soon as possible.
  • The body work and interior are maintained. If you return the car to us, you'll be charged for any damage that is not considered to be fair wear and tear. In determining 'good condition' we apply British Vehicle Rental & Leasing Association (BVRLA) standards. You can find more information on this in both your BMW agreement or by viewing the BVRLA Fair Wear and Tear Guide.

View the BVRLA Fair Wear and Tear Guide.

Tyres

Glass and Window Replacement

Alloy Wheels

Body work

 

End of your agreement.

BMW Select.

With BMW Select, you have the flexibility to choose what happens at the end of your agreement.
We’ll write to you nearer the time to let you know your options, these are:
  • Pay the optional final payment and keep your BMW*
  • Part-exchange your BMW for a new one**
  • Return your BMW to us***

*Terms and Conditions
*Option to purchase fee and optional final payment payable at the end of the agreement if you decide to purchase the vehicle.
**A new agreement will be subject to status.
*** Excess mileage charges and excess wear and tear charges may be payable upon return of the vehicle.
 

BMW Contract Hire.

With BMW Contract Hire, you enjoy hassle-free motoring. At the end of your agreement, we’ll write to you reminding you that your hire period is due to end soon, and we’ll arrange for the collection of your BMW*. You can then choose to hire another BMW through your BMW dealership.**

*Terms and Conditions
*Excess mileage charges and excess wear and tear charges may be payable upon its return.
** A new agreement will be subject to status.

BMW Hire Purchase.

BMW Hire Purchase is a simple and straightforward way to purchasing your BMW. We’ll write to you nearer the time to remind you that your agreement is due to end soon. Simply make the final payment which includes the Option to Purchase Fee and the final part of your Credit Arrangement Fee, and providing that all other payments have been made, you will become the owner of your BMW.

If you pay by direct debit, this amount will be debited automatically from your account when the agreement ends.

Please find below some frequently asked questions when approaching the end of your agreement.

I’d like to choose another BMW. What should I do?

I’d like to keep my BMW. What should I do?

Can I keep the car and reschedule my final payment?

I am returning my car, how do I arrange for it to be collected?

I am handing my car back, but I’ve exceeded my mileage. What happens now?

I have a personalised plate and I am returning my car, what should I do?

What do I need to do on the day of return?

My car has been damaged. What should I do?

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