Frequently asked questions about BMW – together with their answers.
If you would like to know more about BMW UK, our products and services, please view our most frequently asked questions.
How can I purchase an Owner’s Manual for my vehicle?
Replacement Owner’s Manuals are available to purchase from the Parts Department at your local BMW Approved Dealership. However, on later models it is likely that the Owner’s Manual will be viewable in your car, within the iDrive menu.
How can I order a brochure for a vehicle that I am looking to purchase?
Please use the link below to request a brochure of your choice. Brochures can be downloaded or sent to you via the post. Alternatively, please contact your local BMW Dealer who will be happy to help.
How and where can I visit a BMW Plant in Germany?
You can obtain all the information on BMW Plant Tours, both in Germany and worldwide at www.bmwgroup.com > Production > Production worldwide > Plant Tours.
Please contact our BMW plants directly via the contact details on their respective homepages. Due to high demand for these tours, we recommend that you register well in advance.
I have heard that there is a new model being released at a later date, please can you provide me with some more information?
All information relating to current models is communicated both on our website www.bmw.co.uk and within our BMW Approved Dealerships. Should any new models be planned for release at a later date, these will be communicated in the usual manner to our BMW Approved Dealerships and full details will be published on our website.
I would like to test a BMW extensively. Is it possible to have a test drive over an entire weekend?
Unfortunately, we cannot promise you a long term test drive. Should you have any enquiries regarding the availability of a test drive, please contact a BMW Approved Dealership. You can then discuss whether it will be possible to provide you with a BMW model for a certain period of time and what conditions will be applicable.
Where can I obtain information on the history of BMW?
You will be able to find information on the history of BMW, which dates back more than 80 years, at www.bmw.com/com/en/insights/history/bmwclassic/content.html.
Here you will also find a number of specialist authors who have put together unique documentary records of German engineering expertise with meticulous attention to detail.
I am interested in working within the BMW Group organisation, how can I view the current vacancies and how do I go about applying for a role?
Further information on careers within the BMW Group and the BMW Dealer Network can be found on our website www.bmw.co.uk/careers.
Current vacancy listings and full instructions on how to go about applying for a role can be found under the ‘Careers’ section within the footer.
Will my mobile telephone work with the Bluetooth telephone system in my car?
For confirmation of the compatible devices that can be used in your vehicle, please click here to view the Bluetooth Compatibility table, wwhich is available under 'Mobile devices' section within the ‘Owners' area.
Who do I contact if I have any queries regarding my vehicle?
Please contact our Customer Service Information Team on 0800 325 600 who will be happy to assist where possible.
Who do I contact if I have any concerns regarding the service I have received at my dealership?
Our network of BMW Dealers have internal Managers who are responsible for resolving matters of this nature. However, if required, please contact our Customer Service Support Team on 0370 5050 160 who will be happy to liaise with the dealership on your behalf.
Who do I contact if I have any questions relating to my financial agreement with BMW Financial Services?
BMW Financial Services have a dedicated Customer Service Team who will be happy to answer any queries that you may have regarding your agreement. They can be reached on 0370 5050 150. Please note, you may need details of your agreement or be required to answer a number of security questions for Data Protection purposes.
There are also some FAQs within the Existing Customers page of the Financial Services area which might also be able to help with your query.
Who do I contact regarding my BMW Emergency Service policy?
If you have a query or concern by the roadside or at your home, please contact our Emergency Service division on 0800 777 111. They have a dedicated team who are able to answer general enquiries regarding the varying policies that are available or an existing policy that you hold. Please note, you may need details of your policy number or be required to answer a number of security questions for Data Protection purposes.