As part of BMW's commitment to service excellence, we would like to share your views on your Dealer experience, either during the Sales or Service transaction lifecycle.

We will then collate this information and publish it on our individual Dealer websites, so that other customers can quickly and simply get an understanding of how that Dealership is performing from its customers' point of view.

Your question score and any comments you enter will be shown on the Dealer's website, and other potential customers will be able to browse comments and scores going back approximately 90 days.

Your personal details are never disclosed on the Dealer website, just the comments and the score. Should you opt to remain anonymous during your survey; your comments will not be shared with the Dealer, and will not be published online.

Each customer is asked to rate their service using a scale from 1.0 to 5.0. These scores are collated over a 90 day period and then expressed as a star rating based on a score out of 5.

The star ratings and their scores which must be achieved are shown below.

SCORE	STAR RATING
1.0 - 1.4
1.5 - 1.9
2.0 - 2.4
2.5 - 2.9
3.0 - 3.4
3.5 - 3.9
4.0 - 4.4
4.5 - 4.6
4.7 - 5.0

BMW screens all comments to remove any objectionable material. If you wish to withdraw your survey, please contact the Dealer involved who can arrange this for you.