How can I find my local BMW Dealer?

Please use the "Find a dealer" link. You can search using a postcode, town or dealership name.

Can I use this website to contact a dealer?

Yes. To request a test drive, brochure or service, please use the links on the left. Alternatively, you can search for your local dealer and view their telephone number and address under "Find a dealer".

How should I let BMW know about a change in my personal details?

If your personal details change, please phone our Customer Services team on 0870 50 50 160.

Does BMW have an ideas / innovation department with someone I can contact?

The best place to register any ideas with regards to inventions is through our virtual innovation agency. This is available via the following link: http://www.bmwgroup.com/via

How do I contact BMW with a general product query?

If you have a general query or question about a BMW product, please contact Customer Information by:

Telephone: 0800 325 600

E-mail: customer.information@bmw.co.uk

How do I contact customer services?

If you wish to contact BMW Customer Services, please do so by:

Telephone: 0870 5050 160

E-mail: customer.service@bmw.co.uk

Where can I find an Approved Used BMW?

You can search for a car nationally or at your local BMW Dealer with our Approved Used BMW search.

Can I get a BMW insurance quote online?

You can get an insurance quote by using the BMW Motor Insurance online quotation website.

Does BMW offer rental vehicles?

A number of BMW Dealers offer vehicles for rental. Please visit the BMW Rental section of the website for further information.

Can you tell me the waiting time for ordering a new vehicle?

All BMW Dealers will have their own allocation of vehicles and waiting times will vary between models. We suggest that you contact your local BMW Dealership who will be able to advise you of the waiting times for a particular model.

Can you tell me the difference between ES, SE and Sport model specification?

A full list of the options included with each particular model is available in the New BMW model range section of the website. There is also a tool to compare the specification of different models.

If I give you a registration, can you tell me the original specification of a vehicle?

Please contact our Customer Information Department on 0800 325 600, who will be able to check the specification of the vehicle when it was released from our factory.

Can I have an option fitted to my vehicle after the car has been built?

Please contact the Service Department at your local BMW Dealership who will investigate whether it is possible to retrofit any accessory once the vehicle has been produced.

Do BMW offer a vehicle on the Motability scheme?

Yes. The dealers specialising in Motabaility are as follows:
Bavarian Garages - Belfast
Benham - Wolverhampton
Blue Bell - Wilmslow
Bowker - Blackburn
BMW Park Lane - London
Chandlers Brighton.
Cooper Tunbridge Wells
Dick Lovett Hungerford
Eastern - Edinburgh
Elms Cambridge
Fawdington - Newcastle upon Tyne
Henry Brothers - Glasgow
Lister Park - Bradford
Rydale Cardiff
Rydale Central
Sewell - Bishop's Stortford
Sytner Chigwell
Sytner Harold Wood
Sytner High Wycombe
Sytner Leicester
Sytner Nottingham
Sytner Sheffield
Sytner Solihull
Williams Liverpool
Williams Manchester
Williams Rochdale
Westerly Exeter

I am importing a BMW. How can I receive a confirmation of the build date of the vehicle?

Please write to:
BMW Customer Services
Ellesfield Avenue
Bracknell
Berkshire
RG12 8TA

Please quote the full chassis number of the vehicle (usually 17 digits) and your full address and daytime contact number. We will then be able to send you a letter confirming the build date.

I am importing a BMW and require a Type Approval/EC Certificate of Conformity to register my vehicle, who should I contact?

In order to determine whether a vehicle certificate is available, please write to:
The Homologation Department
Ellesfield Avenue
Bracknell
Berkshire
RG12 8TA.

Please quote the full chassis number (usually 17 digits) and your daytime contact number. Unfortunately it is not possible to contact the Homologation Department by telephone. Please note there may be a charge for this service. For further information on Importing please refer to the Department for Transport.

Where do I find details on my BMW warranty?

Warranty information can be found in the BMW Owner area on the website.

Is my warranty renewable?

Provided your car has been serviced in accordance with BMW recommendations, and has covered less than 100,000 miles, you will be invited to purchase an Insured Warranty

What should I do if I breakdown?

Phone BMW Emergency Services on 0800 777 111.

Where can I find information on accessories for my car?

You can find information on BMW Accessories in the BMW Owner area on the website.

Where can I buy BMW merchandise?

You can purchase BMW merchandise at your local BMW Dealer or online in the BMW Shops section of this website.

Can I book a service for my car online?

Yes, you can use the "Request a service" form to contact your local BMW Dealer.

Where can I find information on Finance products?

The "BMW Financial Services" section will give you all the information you will need.

I have mislaid my handbook. Can I get a replacement?

You will be able to get a replacement handbook from your local dealership. To find your nearest dealership please use the "Find a dealer" link.

What should I do if I lose one of my keys?

If you misplace one of your keys you should contact your nearest dealer as soon as possible to reduce the chance of theft. They will be able to advise you on the best course of action. To find your nearest dealership please use the "Find a dealer" link.

What information is available to fleet customers?

We have a dedicated corporate sales website: www.bmwcorporate.co.uk

How do I find out the towing capacity of my BMW?

The towing capacity of your vehicle is listed within the technical data section of the Owners handbook.

Can you tell me the cost for servicing my BMW?

The cost of a service will vary between dealerships and model. Therefore we suggest that you contact an approved BMW Dealership that will be able to quote on the prices for servicing. BMW do offer Service Inclusive available on all new BMWs. For an initial cost you cover the cost of servicing your vehicle for a specified time of 3 years/36,000 miles or 5 years/60,000 Miles.

Can you tell me what tyres BMW recommend are used on my BMW?

Please consult your local BMW Dealership to find out the most suitable tyres compatible with your vehicle.

Can you tell me the recommended tyre pressures for my car?

Tyre pressures are very important to the handling characteristics of your vehicle. You must ensure that these are checked regularly in accordance with the manufacturer's recommendations. Please refer to the plaque on the inside of the driver's door pillar, which will indicate the tyre pressures for your particular vehicle. Alternatively, consult your local BMW Dealership for assistance.

Can you tell me which oil I should use in my BMW?

BMW recommend Castrol. Check the owner's manual, which will indicate the correct oil grade to be used in your vehicle. Alternatively, contact the Parts Department at your local BMW Dealership, who will be able to supply the correct oil for your vehicle.

How can I de-activate the airbag on my BMW?

You will need to book your BMW into your nearest BMW Dealership, where they will be able to de-activate it on your behalf. You can find your nearest dealer by using the "Find a dealer" link.

Where can I find information on the warning symbols displayed in my car?

Please refer to the Owners Handbook for full details of the warning symbols.

Can snow chains be fitted to my vehicle?

Please refer to the Owners manual or contact the Parts Department at your local BMW Dealership who will be able to advise whether Snow Chains are compatible with your vehicle.

Can you tell me BMW's recommendation for children sitting in the front passenger seat?

BMW recommend that children should always be seated in the rear of the vehicle. The child should be over 12 years old and a minimum of 4' 10 to sit in the front passenger seat. If you nevertheless need to fit a child restraint system on the front passenger's seat, the front passenger's airbag must be deactivated. Please contact the Service Department at your local dealership for further assistance.

If I secure a child seat in the rear, do I have to deactivate the rear-side airbags?

The BMW child seats are designed to use the ISOFIX attachments. If the child seat is fitted correctly using the ISOFIX attachments, then there is no need to have the rear side airbags deactivated. However, these can be deactivated if required. Please contact the Service Department at your local dealership for further assistance.

Can you tell me which mobile phones are compatible with the BMW Bluetooth system?

Please visit our website: www.bmw.co.uk/bluetooth

Does BMW UK sponsor individuals?

BMW UK sponsors a number of worthwhile charities. Unfortunately, as a result of the high number of enquiries we receive, we are unable to entertain every request. Please contact your local BMW Dealership, who will have a keen interest in the local community.

Does BMW offer opportunities for students?

BMW offers a placement scheme to students currently studying towards a business, finance or business information systems degree. For further information please refer to the careers section of this website.

Does BMW offer opportunities for graduates?

Each year BMW employs a small group of recent graduates on to the two-year graduate scheme, run from BMW UK in Bracknell. For more information on the scheme, please refer to the careers section of this website.

How do I find vacancies within the BMW Dealer network?

BMW welcomes ad hoc applications to the dealer network as well as offering a dealer network career scheme. For further information, please refer to the careers section of this website.

Are BMW factories open to visitors?

We do offer factory tours at the majority of our factories, but unfortunately are unable to guarantee that you will see your actual vehicle being built. For further information and contact details for each plant, click on the following link: BMW Group

I have searched for an Approved Used BMW, but when I try to view the second page of results I am returned back to the search criteria page.

The Used Car search uses cookies to save the details of your search. If the privacy setting on your internet browser is set above 'Medium', it will stop you from being able to view the full set of results. You can change this in Internet Explorer by clicking on the 'Tools' menu, selecting 'Internet options' from the list, clicking the 'Privacy' and setting the slider bar to 'Medium'.

I am trying to use the BMW Car Configurator but it will not work.

The Car Configurator uses Java to display the images of the vehicles and you need to have Java installed on your computer to view this section of the website. Visit www.java.com and run the download programme. Some firewalls will stop the required part of Java from loading, in which case you will need to get your system administrator to allow Java applets to be loaded and run.

I have seen movies on the website when using other computers, but I can't see them now.

The BMW experience sections under the New BMW model range and some microsites use Flash. To view these sections of the site, you will need to have the current version of Flash installed on your computer. Flash can be downloaded from http://www.macromedia.com. Due to the size of these movies, the website will also detect how fast your connection to the internet is. If you have a slow connection, the links to these movies will not be displayed.

What should I do if I am experiencing problems with the website?

Please send any feedback you may have to ecommerce@bmw.co.uk